These Terms of Sale ("Terms") govern purchases from Bugbear Bikes ("we," "us," or "our"). By placing an order, you agree to these Terms. These Terms are provided for informational purposes and are not legal advice.
Orders are accepted subject to availability. Title and risk of loss transfer to you upon delivery or pickup. Please inspect your bike upon receipt and notify us of any transit damage within 48 hours.
Our cargo bikes are designed for everyday transportation within stated load limits. You are responsible for proper assembly (if shipped boxed), periodic maintenance, torque checks, and safe operation, including compliance with local laws. Always wear a helmet and secure child passengers with approved restraints.
Lithium‑ion batteries and electrical systems must be charged, stored, transported, and maintained strictly according to the manufacturer’s instructions. Use only approved chargers and avoid charging unattended.
To the fullest extent permitted by law, Bugbear Bikes is not liable for any damages, losses, or injuries arising out of or related to malfunction, failure, thermal runaway, fire, or other incidents involving e‑bike batteries or electrical components,whether such batteries/components are integrated with, supplied with, or used in connection with our bikes, including third‑party products. Your remedies related to batteries and electrical systems are limited to the manufacturer’s warranties, if any.
We provide a one (1) year limited warranty to the original purchaser that the bike’s frame and non‑consumable components will be free from defects in materials and workmanship under normal use and maintenance. Our total liability for covered defects is limited to, and shall not exceed, the replacement cost of the bike (exclusive of taxes, shipping, and accessories). This warranty is non‑transferable and runs from the date of delivery.
Contact us at support@bugbearbikes.comwith proof of purchase, photos, and a description of the issue. We may request inspection or return of the item. Remedies are, at our option: repair, replacement with the same or reasonably comparable part/bike, or refund not exceeding the replacement cost of the bike.
Except as expressly stated in these Terms, we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose. We are not liable for indirect, incidental, special, consequential, or punitive damages (including lost profits or property losses). Some jurisdictions do not allow certain limitations; in such cases our liability is limited to the maximum extent permitted by law.
Routine service is required to keep your bike safe. Work performed by non‑authorized providers or use of non‑approved parts may void applicable warranties. Keep records of maintenance and firmware updates for e‑assist systems.
Unused bikes in original packaging may be returnable within 14 days of delivery, subject to inspection and a restocking fee. Shipping costs are non‑refundable unless required by law. Custom builds are final sale.
These Terms are governed by the laws of the State of Illinois, without regard to conflict of law rules. Venue for disputes shall be the state or federal courts located in Cook County, Illinois, unless otherwise required by applicable consumer‑protection law.
Questions about these Terms? Contact us at legal@bugbearbikes.com.